Prevention of card fraud is MyFitFuel™ priority and we realize the importance of strong fraud detection and resolution capacity. We along with our online payment partners monitor transaction continuously for suspicious activity. Our team carries out manual confirmation for any suspicious potential fraudulent transaction.

But on to the rarest cases when our team is not able to detect the possibility of fraud, the transaction is kept on hold and customer is requested to provide Identity documents.  The identity documents help us to ensure that the payments are being made by the right person.

As this procedure is very important to find that payment is made by genuine customers, we apologize for any inconvenience caused to our customer and request to bear with us in the larger interest of creating a safe and secure environment for online transactions made by our customers.